Things have changed when it comes to live chat. What was compared to telephone and email as “optional” has now become a must-have for your business website. A new breed of potential customers is forcing companies to adapt and digitally transform their business in order to meet their growing expectations. There are several ways to do this, but the easiest way is to simply listen to what your customers want. And what they want is live chat.
1. By allowing your customers to speak with you in real time through live chat, not only are you meeting their growing demands, but you also gain a competitive advantage
2. Using a live chat means that you can respond to multiple customers at once. For phone and email support, you can only respond to one customer at a time, but with live chat, you can respond to as many as 6 customers at once!
3. There is an obvious increase in revenue per chat or interaction with a potential customer. Happy prospect turns out to be a satisfied customer because of their great customer experience with your business.
4. If you respond quickly to customers, you will increase overall satisfaction rates. Quick responses mean happy customers and a reduced burden on your customer success team.
Live chat is fast becoming “THE” communication tool for any business. As adoption rates for the companies that use chat continue to grow, it’s only a matter of time before all of your competitors are using it.