CRM for Customer Service & Support

Deliver Exceptional Customer Service

Satisfaction Leads To Loyalty

The future of your business depends on your ability to keep customers happy. In doing so, they’ll reward you with repeat business, bigger orders and valuable referrals. Maximizer makes it easy to arm your Customer Service team with all the information they need to answer questions, resolve issues quickly and turn customers into champions.

  • How Can I Retain More Customers?
  • How Can I Reduce Case Resolution Time?
  • How Can I Become Customer Centric?

 

Service Highlights

Unified Information
Empower Customer Service with the background information they need for resolution-focused conversations. Capture email, phone, web and even Sales data points to provide a complete case history of origin, severity, priority, status, previous communication and all related documents.

Case Management
Easily raise resolution tickets, complete with case numbers, product categories, assignments and other details that are fully searchable for quick access. Use alerts and notifications for faster response time and escalation of more serious issues to subject matter experts.

Central Knowledge Base
There’s no need to reinvent the wheel when you can share details on successful incident resolution, frequently asked questions and detailed product information with your Customer Service team and customers in a searchable online library.

Customer Self-Service
Reduce administration and improve data quality by giving customers access to your database and select fields. Customers simply login via a web portal integrated with Maximizer to update their contact data and view service case and order status.

Computer Telephony Integration (CTI)
Detect and display corresponding records, capture critical client history and improve call accuracy for both inbound and outbound calls.

Service Level Insight
Track team performance across key metrics with pre-built dashboards and customizable reports, plus use the intelligence to improve service levels and speed of response over time.

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