Telephone etiquette in 2019

Phones are great for providing immediate support for simple and easy-to-fix issues. Answering phone calls requires strong communication skills when representing your brand in a frontline position. The objective is to always remain positive and friendly, especially in the face of negativity. Here are four essential tips to ensure that you're always being attentive and professional:   Promptly answer calls Be alert and at your phone at all times. It's recommended to answer within three rings in order to prepare for the call. ... Read more

How lost-sales analysis benefits your business

Performing a lost-sales analysis is one of the best ways to identify where improvements to your sales strategy are needed. Sales people tend to celebrate first before trying to understand why they won so they can replicate their success.  There is much more to be learned from losing, yet most sales people do not take the time to gather accurate and meaningful information from prospects to learn from their losses.   Most small companies do not track lost sales and are consequently unaware ... Read more

What your business needs from a CRM solution

Businesses operate in general on very different scales and thus have different needs when it comes to a customer relationship management (CRM) system. CRM software provides many advantages to sales teams and its main purpose is to help turn customer contacts into buyers. Collecting contacts and generating leads isn't the problem, it’s what is done with those leads that matters. The right CRM solution should help businesses keep track of their interactions with all of their customers, maintain strong relationships with existing customers and ultimately ... Read more
Cody Ford Womens Jersey