Cloud integration for your business

With so many platforms from which to optimise your business, cloud integration allows you to combine multiple cloud-based systems into a single platform. By breaking down these software silos, cloud integration lets you access and manage applications and data from different software systems all in one place. Here are three ways cloud integration can benefit your business:   Remote usage Working in the cloud increases employee mobility by allowing them to work anywhere via smart phones and other devices.   Always-on availability The connection is always ... Read more

4 Ways to protect your CRM data from hackers

CRM systems enable businesses to build strong customer relationships, find new prospective customers and drive up revenues. CRM systems, though, also contain so much customer data and present themselves as a potential goldmine for hackers. If your CRM data is compromised, it can destroy the trust that your customers have in your company and potentially cause harm to your business. Here are four ways you can protect your CRM data from hackers:   Choose a trusted vendor All established CRM providers will have ... Read more

Telephone etiquette in 2019

Phones are great for providing immediate support for simple and easy-to-fix issues. Answering phone calls requires strong communication skills when representing your brand in a frontline position. The objective is to always remain positive and friendly, especially in the face of negativity. Here are four essential tips to ensure that you're always being attentive and professional:   Promptly answer calls Be alert and at your phone at all times. It's recommended to answer within three rings in order to prepare for the call. ... Read more

How lost-sales analysis benefits your business

Performing a lost-sales analysis is one of the best ways to identify where improvements to your sales strategy are needed. Sales people tend to celebrate first before trying to understand why they won so they can replicate their success.  There is much more to be learned from losing, yet most sales people do not take the time to gather accurate and meaningful information from prospects to learn from their losses.   Most small companies do not track lost sales and are consequently unaware ... Read more

What your business needs from a CRM solution

Businesses operate in general on very different scales and thus have different needs when it comes to a customer relationship management (CRM) system. CRM software provides many advantages to sales teams and its main purpose is to help turn customer contacts into buyers. Collecting contacts and generating leads isn't the problem, it’s what is done with those leads that matters. The right CRM solution should help businesses keep track of their interactions with all of their customers, maintain strong relationships with existing customers and ultimately ... Read more

3 Ways to lower your marketing costs

Effective marketing is one of the most important aspects of maintaining a successful business. However, the perceived lack of a sufficient marketing budget may limit certain essential processes and narrow the marketing horizons for a business. Entrepreneurs are always searching for the perfect balance between finding ways to lower marketing costs without sacrificing reach. Here are three ways to accomplish this: Inbound marketing Inbound marketing can be a very cost-effective approach to reaching new audiences, especially in the new digital-savvy era that ... Read more

3 Ways to get your prospect’s attention

Buyers in today’s society are busier than ever before. For a sales rep to connect with a prospect, they must supersede all the other tasks and priorities and convince the buyer to put everything else down and listen to them. There is a critical difference between coming across as amateurish versus being sincerely curious. When reps take the role of a curious student rather than an informed expert, buyers are much more inclined to engage. Here are three ways to grab ... Read more

Improve customer satisfaction in the manufacturing industry with Maximizer CRM

All business owners aim to deepen customer relationships with service that leaves them smiling. Maximizer CRM is the all-inclusive, easy-to-use platform that thinks beyond the product with CRM tailored specifically for manufacturers. Here are four features in Maximizer CRM that will benefit a manufacturing business’ processes:   Case Management Master your daily influx of support and service requests. Create and manage a case with instant notifications. Track trouble tickets ranked by urgency and severity — and prioritise rep workloads with queuing and routing ... Read more

Ethical leadership for your business

Ethical leadership is a leadership style that prioritises the dignity and rights of a company’s customers and employees. This helps develop trust, transparency, empathy and fairness between a company’s leaders and their constituents. Today, practicing ethical leadership is a requirement most companies need to meet in order to attract the best-fit customers and employees. Placing your ethics before profits is a concept that most companies claim they live by. However, most many companies can’t resist chomping down on ethics for a gain in ... Read more

4 Reasons why manufacturing companies need CRM

The manufacturing industry has undergone some fairly dramatic transformations in recent years, evolving from a more basic customer-based demand models into more customer-centric operations. For this reason, the industry undeniably has its own set of requirements for a CRM solution. At the forefront is a sales organisation, but behind the scenes is an entirely other type of organisation consisting of precision manufacturing, raw materials, supply chain and inventory management, among other things. In these dynamic times, the role of Customer Relationship ... Read more
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